| Netkall Online Customer Interaction
remain competitive in today's Internet markets, your
business needs the support of a comprehensive customer
Netkall delivers a cost effective, hosted solution that
and retention on e-business sites.
Netkall provides your agents with the power to enhance
your online customer service, increase Web sales revenue
and build customer loyalty - all in real time.with live
text-based chat, the ability to push any Web based
content to customer desktops, Web agents can immediately
start a dialog with any online prospect requesting
information or assistance.
Human Element in the Online Experience
NETKALL is an
innovative web solution to help businesses improve
customer support and communication. This year, Gartner
estimates that 25% of all customer interactions will
take place via Web-based communications (including
email, live chat, web callback, etc.). By 2003,
Forrester estimates this number at 56%.
At a time in which customer loyalty continues to elude
online merchants, companies are finding that "superior
online customer service has emerged as a key and - in
many cases - the only means for businesses to
differentiate themselves from the competition." In fact,
Bizrate reports that consumers cited "quality of
customer support [as] the single most important factor
driving repeat online sales, outstripping factors such
as on-time delivery, ease of ordering, selection, and
even price by healthy margins."
consumers persist in their desire for a human element in
the online experience. Yankelovich finds that 63 percent
of people online say they won't buy anything until there
is more human interaction involved." And a study by NFO
Interactive found that nearly 35 percent of Internet
shoppers said they would purchase a greater volume of
products online if they could speak with a CSR at the
time of their purchasing decision."
Online chat is
a more efficient than telephone: 1-800-Flowers reports
that chat agents can handle four concurrent customers
within about six minutes. Telephone inquiries average
three minutes per call, thus half as efficient.
NetKall helps maximize your web site revenues:
- When a visitor to your
web site needs help, they click your HelpDesk button -
customizable to your own design.
- No plug-ins or
downloads needed by your customers. Chat window opens
automatically and an audio/visual alert is sent to a
designated computer in your sales or support
- Operators can see all
visitors profile in real-time, where they come from,
pages visited, time they spend on your website.
- Many advanced features
including push-page, several simultaneous chats, call
transfer and management reports.
- Sell More! Take the
order instantly by chatting with your customers.
Up-sell, cross-sell, offer special deals.
- Decrease Costs. One
operator can easily assist up to 5 customers
simultaneously, much more productive than phone
conversations and gives the customer a greatly
improved customer service.
- Less than 5 minute
setup, easy to use, low cost monthly subscription.
We will show you just how
effective - Get a